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Healing Room Counselling is the trading name of Natasa Temperley, the website address is: https:\/\/healingroomcounselling.co.uk<\/p>\n
I am registered as the Data Controller for my business, with the Information Commissioner\u2019s Office (ICO).<\/p>\n
The law requires me to determine under which of six defined basis I process different categories of your personal information, and to notify you of the basis for each category.<\/p>\n
If a basis on which I process your personal information is no longer relevant, then I shall immediately stop processing your data.<\/p>\n
If the basis changes then if required by law, I shall notify you of the change and of any new basis under which I have determined that I can continue to process your information.<\/p>\n
When you become my client, a contract is formed between you and me.<\/p>\n
The service I provide to you as a client requires that you provide me with personal information.<\/p>\n
I process this information on the basis there is a contract between us, or that you have requested I use the information before we enter into a legal contract.<\/p>\n
Additionally, I may aggregate this information generally to use it to provide \u2018class information\u2019, for example to monitor the performance of a particular service I provide. If I use it for this purpose, you as an individual will not be personally identifiable.<\/p>\n
I shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.<\/p>\n
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse my website or ask me to provide you more information about my services, you provide your consent to me to process information that may be personal information.<\/p>\n
Wherever possible, I aim to obtain your explicit consent to process this information.<\/p>\n
Sometimes you might give your consent implicitly, such as when you write to me requesting a response.<\/p>\n
Except where you have consented to my use of your information for a specific purpose, I do not use your information in any way that would identify you personally. I may aggregate it in a general way and use it to provide class information.<\/p>\n
I continue to process your information on this basis until you withdraw your consent, or it can be reasonably assumed that your consent no longer exists.<\/p>\n
You may withdraw your consent at any time by writing to me by e-mail at\u00a0healingroomcounselling@gmail.com.\u00a0If you do so, I shall not be able to provide my services further.<\/p>\n
I am subject to the law like everyone else. Sometimes, I must process your information in order to comply with a statutory obligation.<\/p>\n
I may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order. This may include your personal information.<\/p>\n
Your debit or credit card number and other payment information is never taken by me or transferred to me either through my website or otherwise.\u00a0<\/p>\n
If you pay me by bank transfer, you may be identifiable by name in my bank account and statements.\u00a0<\/p>\n
If you make a payment to me using PayPal the transaction will be subject to PayPal\u2019s privacy policy. For example, I will be able to see some of your personal data in my PayPal account, in connection with your payment to me. If you make payments using PayPal, you should read PayPal\u2019s privacy policy on their website.\u00a0\u00a0<\/p>\n
When you contact me, whether by telephone, by post, through my website, via my social media page(s), by e-mail or via a professional directory, I collect the data you have given to me in order to reply with the information you need.<\/p>\n
I may keep personally identifiable information associated with your message, such as your name and email address, so as to be able to track my communications with you to provide a good service.<\/p>\n
When I receive a complaint, I record all the information you have given to me.<\/p>\n
I use that information to resolve your complaint.<\/p>\n
If your complaint reasonably requires me to contact some other person, I may decide to give to that other person some of the information contained in your complaint. I will do this as infrequently as possible, but it is a matter for my sole discretion as to whether I do give information, and if I do, what that information is.<\/p>\n
I may also compile statistics showing information obtained from this source to assess the level of service I provide, but not in a way that could identify you or any other person.<\/p>\n
If you complain about any of the content on my website or in any leaflet, I shall investigate your complaint. If I feel it is justified or if I believe the law requires me to do so, I shall remove the content while I investigate.<\/p>\n
If I think your complaint is vexatious or without any basis, I shall not correspond with you about it.<\/p>\n
\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/strong><\/p>\n Cookies are small text files that are placed on your computer\u2019s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.<\/p>\n Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.<\/p>\n Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.<\/p>\n My website uses cookies. They are placed by software operated by the hosting service and by third parties\u00a0whose services the hosting service uses to run my website.<\/p>\n When you first visit my website, I ask you whether you wish me to use cookies. If you choose not to use cookies or you prevent their use through your browser settings, you may not be able to use all the functionality of my website.<\/p>\n I may use cookies in the following ways:<\/p>\n 7.1.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0to track how you use my website<\/p>\n 7.2.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0to record whether you have seen specific messages I display on my website<\/p>\n 7.3.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0to keep you signed in my site<\/p>\n 7.4.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0to record your answers to surveys and questionnaires on my site while you complete them<\/p>\n 7.5.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0to record the conversation thread during a live chat\u00a0<\/p>\n My website is hosted by a hosting service, WordPress. Requests by your web browser may be recorded by that hosting service.<\/p>\n Information such as your geographical location, your Internet service provider and your IP address, may be recorded, as well as information about the software you are using to browse my website, such as the type of computer or device and the screen resolution.<\/p>\n This information is used in aggregate to assess the popularity of the webpages on my website and how I perform in providing content to you.<\/p>\n If combined with other information gained about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed into my website.\u00a0\u00a0\u00a0\u00a0<\/p>\n \u00a0Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.<\/p>\n These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.<\/p>\n If you fill in a contact form, I will use your data for the processing which may include sending you a reply. I will, unless you say otherwise, add you to our mailing list which you can unsubscribe from at any time by choosing \u2018unsubscribe\u2019 from any of our emails.<\/p>\n \n To assist in combating fraud, I share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to me without having first provided an acceptable reason to me and given me the opportunity to refund money.\u00a0<\/p>\n \u00a0<\/strong><\/p>\n \u00a0<\/strong><\/p>\n In the event of my death or incapacitation through illness, a nominated contact will receive the name and contact details only of any clients with whom I have a current counselling relationship, so that they can inform them.\u00a0<\/p>\n Third parties may hold access to information gained through our communications together. This might include information gained through cookies or your browsing activity (as in points 8 and 9), information from phone contact between us, information about payments (as in point 5), and information derived from our work online via email and video – conference \/ instant messaging software. This will normally relate to times and durations of communication rather than content.\u00a0<\/p>\n \u00a0<\/strong><\/p>\n 12.1.\u00a0\u00a0\u00a0\u00a0At any time, you may review, update or request that I remove personally identifiable information that I hold about you. To obtain a copy of any information that is not provided on my website you may send me a request at\u00a0healingroomcounselling@gmail.com.<\/p>\n 12.2.\u00a0\u00a0\u00a0\u00a0After receiving the request, I will tell you when I expect to provide you with the information, and whether I require any fee for providing it to you.<\/p>\n 12.3.\u00a0\u00a0\u00a0\u00a0When I receive any request to access, edit or delete personal identifiable information I shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.<\/p>\n \u00a0<\/strong><\/p>\n \u00a0<\/strong><\/p>\n\n
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Disclosure and sharing of your information<\/strong><\/h3>\n
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Access to your own information<\/strong><\/h3>\n
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Other matters<\/strong><\/h3>\n